If you have questions about test results, like when a test is not working as expected or fails when it should pass, use the "Inquiry about the test result" option on the test results screen.
When the result is a failure, click Inquiry about the test failure as above.
Or when the result is a success, click Inquiry about the test result.
This will automatically generate an inquiry with details about the test result.
Add details to this as necessary, and click the Send button.
Screen captures of the failure are automatically added to the inquiry. Please do not delete these attachment unless there is a particular reason to do so. The representative shall investigate the issue and reply, based on the attached file information.