When scanning a new UI, the scan may fail and display the following error message:
Possible Causes and Solutions
- Large XML/HTML Content
- If the error message includes a link with #scan_memory_error, it may be due to the uploaded screen's XML/HTML content being too large.
- Try closing unnecessary open tabs to reduce content and then re-upload the file.
- If the issue persists, contact support.
- Other Causes
- If the error message does not include a link, the cause may be different.
- Contact support and provide the error code shown in the message (e.g., bdd32b96-ca25-40d1-a8ca-46f73fde51bb).