Introduction
Under the mission of "Defining a New Standard in Software Development", MagicPod provides services that allow all people involved in software development to work more enjoyably and creatively. This Customer Harassment Policy is designed to ensure our employees have a safe and secure working environment and to enable us to provide better services.
Applicable Behaviors
Based on the "Corporate Manual for Customer Harassment Countermeasures" from the Ministry of Health, Labour and Welfare in Japan, we define customer harassment as "demands lacking reasonable grounds" or "behavior or language used to make demands that is considered socially inappropriate":
- Threats, abusive language, or discriminatory remarks
- Continuous (repeated), persistent (relentless) speech or behavior
- Excessive or unreasonable demands without valid reason
- Unreasonable requests that fall outside the scope of our support services
- Defamation on social media or the internet
- Other acts that compromise the physical or mental well-being of our employees or impede their ability to perform their duties
The list above provides examples of such conduct and is not exhaustive.
External Response
- If we determine that a customer's actions constitute harassment as defined in this policy, we reserve the right to refuse or discontinue services and support
- In cases deemed malicious, we will consult with the police, lawyers, etc., and respond appropriately
Internal Response
- Establishment of consultation services and systems for customer harassment
- Providing support and care for employees affected by customer harassment
- Seeking guidance and support from external specialized organizations as needed
Conclusion
We strive to build better relationships with our customers.
However, if behavior qualifying as customer harassment is confirmed, we will respond according to this policy.
If you have any opinions or questions about this policy, please contact us through the inquiry form on our website.
Last updated: May 1st, 2025